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Terms of Service

Effective date: June 28, 2026

Last updated: June 28, 2026

1. Agreement to terms

These Terms of Service ("Terms") govern your access to and use of the Incratic platform and related services (the "Service") provided by Extraordinary Products, LLC ("Incratic," "we," "us"). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a business (a "Studio"), you represent that you are authorized to bind that business.

2. The Service

The Service is a multi-tenant platform that lets a Studio:

  • Schedule classes, sessions, and events, and manage locations and rooms
  • Let customers register accounts and enroll themselves or their family members
  • Track attendance
  • Manage staff/instructors, roles and permissions, and availability
  • Create and manage invoices and accept payments by card (via Stripe), cash, or check
  • Publish business policies and record customer acknowledgements
  • Send transactional emails to customers

Features available to you depend on your role and the Studio's configuration and subscription.

3. Types of users

  • Studios — businesses that subscribe to the Service and act as the controller of their customers' data.
  • Studio staff — owners, instructors, front-desk, and other employees granted access by a Studio through roles and permissions.
  • Customers — individuals who register with a Studio (and the parents/guardians who manage family-member profiles, including children).

Each user is responsible for activity under their account.

4. Accounts and eligibility

  • You must provide accurate, current information and keep it updated.
  • You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
  • Minors do not register their own accounts. A parent or guardian may create and manage profiles for minors. By doing so, you represent that you are the child's parent or legal guardian (or are otherwise authorized) and that you consent to the collection and use of the child's information as described in the Privacy Policy.
  • You must be at least 18 years old to create an adult account.
  • The Service is offered only in the United States. We transact business with, and intend the Service for, customers located in the United States, and we process data in the United States.

5. Roles, permissions, and Studio authority

A Studio controls which staff have access and what they can do through roles and permissions. A Studio is responsible for managing its own users, configuring its policies, setting prices and refund rules, and for the accuracy of the data it enters. We are not responsible for a Studio's decisions about access, pricing, scheduling, refunds, or its relationship with its customers.

6. Payments, invoices, and refunds

6.1 Payment processing

Card payments are processed by Stripe, Inc. Your use of card payment features is subject to the Stripe Services Agreement and Stripe's policies. We do not store full card numbers. Cash and check payments are arranged directly with the Studio and recorded by Studio staff.

6.2 Invoices and due dates

Studios issue invoices for registrations and other charges. Invoices paid by check or cash may have a due date determined by the Studio's settings (for example, a number of days before the relevant class begins). You are responsible for paying valid invoices by their due date.

6.3 Refunds and store credit

Refund eligibility and amounts are determined by the Studio's policies. Refunds may be issued as store credit or, where supported, back to the original payment method. Store credit is associated with the paying account, has no cash value except as the Studio allows, and is governed by the issuing Studio's policy. Direct refund and cancellation questions to the Studio.

6.4 Subscription fees (Studios)

Studios pay the fees described in their order or subscription agreement. Fees are non-refundable except as required by law or as stated in the order. We may change fees on 30 days' notice.

6.5 Taxes

You are responsible for any taxes associated with your use of the Service or with charges a Studio collects from its customers, except taxes on our net income.

7. Policies and waivers

A Studio may require customers to acknowledge policies or waivers before registering. Your electronic acknowledgement is binding and is recorded with the policy version and timestamp. Studios are responsible for the content and legality of their own policies and waivers.

8. Acceptable use

You agree not to:

  • Use the Service in violation of any law or third-party rights
  • Access data or accounts you are not authorized to access, or attempt to bypass permissions, authentication, or security controls
  • Upload malware, scrape, overload, or disrupt the Service
  • Misrepresent your identity or authority, or enter information about another person (including a child or emergency contact) without authorization
  • Use the Service to send unlawful, harassing, or unsolicited communications
  • Reverse engineer or copy the Service except as permitted by law

We may suspend or terminate access for violations.

9. Your content and data

  • Studio data. As between us and a Studio, the Studio owns the data it and its customers enter. The Studio grants us a limited license to host and process that data to provide the Service. Our handling of personal information is described in the Privacy Policy and any data processing agreement.
  • Responsibility. You are responsible for the accuracy and legality of data you enter and for having the rights and consents needed to provide it (including others' personal information such as children and emergency contacts).
  • Records. The Service keeps audit, financial, and history records and may use soft-deletion; some records are retained even after a profile is deactivated, as described in the Privacy Policy.

10. Intellectual property

The Service, including its software, design, and content (excluding Studio and customer data), is owned by Incratic and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

11. Third-party services

The Service integrates third-party services (such as Stripe and email delivery providers). We are not responsible for third-party services, and your use of them is subject to their terms.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE ARE NOT A PARTY TO THE RELATIONSHIP BETWEEN A STUDIO AND ITS CUSTOMERS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCRATIC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

14. Indemnification

You will indemnify and hold harmless Incratic and its affiliates from claims, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, your data, your violation of these Terms, or your violation of any law or third-party right. Studios additionally indemnify us for claims by their customers arising from the Studio's use of the Service, pricing, refunds, or policies.

15. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate access for violation of these Terms, legal risk, or non-payment. You may stop using the Service at any time; Studios may terminate as set out in their subscription agreement. Upon termination, we will handle data return or deletion as described in the Privacy Policy and any applicable agreement. Sections that by their nature should survive (e.g., payment owed, IP, disclaimers, liability, indemnity, dispute resolution) survive termination.

16. Changes to the Service or Terms

We may modify the Service or these Terms. We will provide notice of material changes to the Terms (e.g., by posting an updated version with a new date or by notice through the Service). Continued use after changes take effect constitutes acceptance.

17. Governing law and dispute resolution

These Terms are governed by the laws of the Commonwealth of Virginia and applicable U.S. federal law, without regard to conflict-of-law rules. You agree that the exclusive venue for any dispute arising out of or relating to these Terms or the Service will be the state and federal courts located in Virginia, and you consent to the personal jurisdiction of those courts.

18. Miscellaneous

  • Entire agreement. These Terms (with the Privacy Policy and any subscription or data processing agreement) are the entire agreement between you and us regarding the Service.
  • Severability. If any provision is unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact

Extraordinary Products, LLC
legal@incratic.com